Problem: Marks on Page
Printouts has marks on page.
Resolution
- If the printouts have marks on the page in a repeating pattern, remove the drum from the printer.
- Using a lint free cloth gently clean the drum surface taking care not to touch the surface with fingers.
Problem: Faint Characters on Printouts
Printouts have faint characters / letters appearing down the page
Resolution
- Print 15-20 pages and see if the problem persists.
Printers that use HP 120A image drum cartridges
To see a full list of products that work in your printer, click on the model name below:
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