To create an online account, this can only be done after placing an order online. 

• Once the order is confirmed, click the button “Create Account”. Unfortunately, if you do not click this button or do not receive or respond to the email, you will need to wait until your next order to create an online account.

• Click the link in the email you receive and create a password for your account.

You can apply for a business account and have it approved, but you will not have an online login until you order online and create one. 

• Log in to your online account 
• Go to the "My Account" section on the top right-hand side and go to "My Orders"

• Here you will find a list of previous orders. You can also access tracking, invoices and reorder previous items.

• Log in to your online account 
• Go to the "My Account" section on the top right-hand side and go to "My Orders"

• Here you will find the status of your order

• Log in to your online account 
• Go to the "My Account" section on the top right-hand side and go to "My Orders"

• Once your order is shipped, an invoice will be available for download, usually 24 hours after dispatch. 

  

• Click here to download a copy if you haven't set up an online account. 

• Go to the "My Account" section 

• Click on "Address Book" to view your saved and default billing and delivery addresses

  

• Here, you can edit the existing address, add a new address and change the default. 
• If you have a business account and you'd like to change the statement/invoice address, please Contact Us

• Go to the "My Account" section 

• Go to "Account Information"

• This gives you the option to change the contact name for the account. By clicking either of the options underneath, “ change email” or “change password” will then populate the fields needed to make the change. 

• Go to the "My Account" section 

• Go to "Newsletter Subscriptions"

• Tick the box to subscribe and untick to unsubscribe, then click "Save"

• Go to the "My Account" section 

• Go to "My Credit Cards"

• Here, you can click to add and delete card details. 
• When multiple cards are saved on the account, you can choose at checkout which card you’d prefer to use. However, if you use a card and delivery address combination you haven’t used before or you add a new delivery address, then the security number from the card needs to be re-entered.

There are two ways to add a saved printer to your account. 

• If you were logged in when you placed your order, after your order has completed, the site will suggest saving the printers you have visited. You are offered the chance to add a nickname as well as recording the printer model.

The second way is to search for a printer whilst being logged in. 

• Type your printer model into the search bar, and under the page for your printer's consumables, you will have the option to "Save Printer"

• This same button is available once you are on the printer page.

• To view your saved printers, go to "My Account" and then click on "My Saved Printers"

Unfortunately not, the easiest way to have an order cancelled is to call us during opening hours, or to complete the contact form out of hours. 

If we cannot stop the order in time, don’t worry, we do offer a free return on printer consumables. 

Unfortunately not; we’d prefer business accounts to be paid for by BACs. 

Unfortunately not, two people can’t have online accounts and view what the others have ordered. If you'd like us to that invoices go onto your business account, please contact us so we can arrange this for you.