Problem: Faded Output
Printouts are coming out faded.
Resolution
- If the print quality is poor, remove the toner cartridge from the printer and gently rock the cartridge from side to side.
- This movement helps distribute to the toner evenly within the cartridge.
- After rocking the cartridge 5-6 times, re-insert the cartridge into the printer and print a test page.
Problem: Leaking toner
Toner is leaking / spilling in to tray inside printer.
Resolution
- If the toner is Deep purple then the waste toner is spilling back in to the printer (Fig 1.) and needs to be replaced.
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This image shows the front of the cartridge, the product range and colour is displayed on the large label.
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The back of the cartridge can be seen in this image.
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This image shows the top of the cartridge.
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The bottom of the cartridge can be seen in this image, the chip must be clear of impurities before installation.
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Printers that use Lexmark 802 cartridges
To see a full list of products that work in your printer, click on the model name below:
| CX310dn | CX310dnw | CX310n |
| CX410de | CX410dte | CX410e |
| CX510de | CX510dew | CX510dhe |
| CX510dthe |
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