Problem: Faded Output
Printouts are coming out faded.
Resolution
- If the print quality is poor, remove the toner cartridge from the printer and gently rock the cartridge from side to side.
- This movement helps distribute to the toner evenly within the cartridge.
- After rocking the cartridge 5-6 times, re-insert the cartridge into the printer and print a test page.
Problem: Replace the unsupported toner cartridge 32.49
The message "Replace the unsupported toner cartridge 32.49" appears
Resolution
- Please find out the Firmware version by printing out a Supplies Information Page
- To print out the Supplies Information Page, Press and hold the start button on the printer control panel
- If the firmware is LW71.SB2.P025 FDN.PIR.E709, replace with Genuine cartridge
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This image shows the front of the cartridge, the batch code is displayed on the smaller label.
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The back of the cartridge can be seen in this image.
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This image shows the left side of the cartridge, use the handle to help with installation.
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The right side of the cartridge can be seen in this image.
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Printers that use Lexmark 502U cartridges
To see a full list of products that work in your printer, click on the model name below:
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