Problems you may encounter
Problem: Error (Cartridge not recognised)
The toner cartridge has been correctly installed into the printer but is reporting the error message "Cartridge not recognised"
Resolution
- Power off the printer with the cartridge installed
- Wait for 30 seconds
- Turn the printer back on
Problem: Error (32.01 Part no unsupported by device)
The toner cartridge has been correctly installed into the printer but is reporting the error message "32.01 Part no unsupported by device"
Resolution
- Power off the printer with the cartridge installed
- Wait for 30 seconds
- Turn the printer back on
Problem: Faded Output
Printouts are coming out faded.
Resolution
- If the print quality is poor, remove the toner cartridge from the printer and gently rock the cartridge from side to side.
- This movement helps distribute to the toner evenly within the cartridge.
- After rocking the cartridge 5-6 times, re-insert the cartridge into the printer and print a test page.
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