Compatible HP 128A (CE320A-REM, CE321A-REM, CE322A-REM, CE323A-REM)

Problem: Faded Output

Printouts are coming out faded.

Resolution

• If the print quality is poor, remove the toner cartridge from the printer and gently rock the cartridge from side to side.

• This movement helps distribute to the toner evenly within the cartridge.

• After rocking the cartridge 5-6 times, re-insert the cartridge into the printer and print a test page.

Problem: Faint Characters on Printouts

Printouts have faint characters / letters appearing down the page

Resolution

• Print 15-20 pages and see if the problem persists.

Problem: Specks/Smearing/Marks

Printouts have specks of toner, toner is smearing or repeated marks on the page, printing a cleaning page removes excess toner from the paper path

Resolution

Use the following instructions to print a cleaning page:

• From the Home screen, press "Setup"

• Press "Service"

• Press "Cleaning Page"

• Load the paper when you are prompted

• Press "Ok"

Problem: Dots or Streaks

Printouts have dots or streaks on the page

Resolution

• Print out one or two pages this may clear the issue.

• Print a "Print Quality Page"

• If dots or streaks are isolated to one band of colour replace that colour.

• If dots appear in more than one band replace the toner colour of the dots/ print a cleaning page

Print Quality Page

Use the following procedure to print a print quality page:

• From the Home screen,on the control panel, press the "Setup" button

• Press "Reports", then press "Print Quality Page"

• The page that prints will contain bands of colour each relating to the different colour toners.

This image shows the front of the cartridge, the product code can be found here.

The back of the cartridge can be seen in this image, the orange clip must be removed before installation.

This image shows the left side of the cartridge, the tab must be removed before installing.

The right side of the cartridge can be seen in this image.

Printers that use HP 128A cartridges

To see a full list of products that work in your printer, click on the model name below:

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