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Compatible HP CE255 (Top View)
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Compatible HP CE255 (Bottom View)
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Compatible HP CE255 (Side View)
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Compatible HP CE255 (Side View)
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Problem: Marks or Smeared/Streaky Printouts
Printouts appear streaky or have marks on them
Resolution
Print a cleaning page to hep resolve print defects.
1. Press the Menu button.
2. Press the up arrow or down arrow to highlight the CONFIGURE DEVICE menu, and then press the OK button.
3. Press the up arrow or down arrow to highlight the PRINT QUALITY menu, and then press the OK button.
4. If the product does not have automatic two-sided printing, press the up arrow or down arrow to highlight the
CREATE CLEANING PAGE option, and then press the OK button. If the product has automatic two-sided printing, go to step 5.
5. Press the up arrow or down arrow to highlight the PROCESS CLEANING PAGE option, and then press the OK button. The cleaning process takes several minutes.
6. Discard the printed page. The task is complete.
Problem: Faded Output
Printouts are coming out faded.
Resolution
- If the print quality is poor, remove the toner cartridge from the printer and gently rock the cartridge from side to side.
- This movement helps distribute to the toner evenly within the cartridge.
- After rocking the cartridge 5-6 times, re-insert the cartridge into the printer and print a test page.
Problem: Faint Characters on Printouts
Printouts have faint characters / letters appearing down the page
Resolution
- Print 15-20 pages and see if the problem persists.
Problem: Printing blank pages
Printouts are blank
Resolution
- Ensure seals/ tape or protective covers have been removed
- Remove and reinstall cartridge
Printers that use HP CE255 cartridges
- LaserJet Enterprise 500 Flow MFP M525c
- LaserJet Enterprise 500 MFP M525dn
- LaserJet Enterprise 500 MFP M525f
- LaserJet Enterprise P3015
- LaserJet Enterprise P3015d
- LaserJet Enterprise P3015dn
- LaserJet Enterprise P3015x
- LaserJet Pro M521dn
- LaserJet Pro M521dne
- LaserJet Pro M521dw
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