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Problem: Toner light is on- for Brother and Brother Compatible toners. HL, MFC and DCP Series.

  • Updated

CSToner Light Error.jpg

The toner cartridge has been installed but the toner light remains on

Please Note:

The series of printer you use will alter the troubleshooting. Please use the appropriate troubleshooting for your printer.

Resolution For The HL Printer Series

  • 1. Power off the printer and open the front cover.
  • 2. Whilst holding down the GO button, turn the printer on.
  • 3. When all 3 lights are lit (pictured) release the GO button and press GO twice.

Compatible TN-2010 (All Lights On).JPG

  • 4. Once all 3 lights turn back on, press GO 5 times and wait for for the toner and drum light to turn off
  • 5. Once this happens, close the front cover and restart the printer.
  • 6. This will remove the toner light and allow for continuous printing

Please note:

  • This error message may appear more than once during the life of the cartridge
  • This process resets the toner levels of the cartridge. You can judge whether your cartridge needs replacing by looking for deterioration in print quality

 


Resolution For The DCP Printer Series

  • 1. With the printer turned on, open the front cover to access the toner
  • 2. Press the Clear button.
  • 3. Press the Start button. (When you press START the screen should clear.)
  • 4. Press the Down Arrow button.
  • 5. Press the Up Arrow button. (When you press the down arrow an 'E0' should appear, which will change to '00' when you press the up arrow)
  • 6. When it says accepted, press the OK button.
  • 7. Close the front door.

Please note:

  • This error message may appear more than once during the life of the cartridge
  • This process resets the toner levels of the cartridge. You can judge whether your cartridge needs replacing by looking for deterioration in print quality

 

Resolution For The MFC Printer Series

  • 1. Open the front cover (This will produce the message 'Cover is open')
  • 2. Press the clear / back button (This will produce the message 'Replace drum?')
  • 3. Press *00 (Star, zero, zero)
  • 4. Wait for the 'Accepted' message to appear
  • 5. This will clear the low toner error message and will allow for continuous printing

Please note:

  • This error message may appear more than once during the life of the cartridge
  • This process resets the toner levels of the cartridge. You can judge whether your cartridge needs replacing by looking for deterioration in print quality

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