Problem: Lines down page
Printouts have lines down the page
Resolution
- This can sometimes be cleared by printing a couple more pages
Note: This problem can also be caused by the type of paper used - If another paper source is available - try printing with it to see if it removes the lines
Problem: Faded Output
Printouts are coming out faded.
Resolution
- If the print quality is poor, remove the toner cartridge from the printer and gently rock the cartridge from side to side.
- This movement helps distribute to the toner evenly within the cartridge.
- After rocking the cartridge 5-6 times, re-insert the cartridge into the printer and print a test page.
Problem: Faint Characters on Printouts
Printouts have faint characters / letters appearing down the page
Resolution
- Print 15-20 pages and see if the problem persists.
- Clean Chip on cartridge with a dry lint free cloth
Problem: Error (Remove sealing tape)
The sealing tape has been correctly removed from the cartridge but the printer is reporting the error "Remove sealing tape" on installation.
Resolution
Please follow the instructions from the link below:
https://www.youtube.com/watch?v=aI2js_e4dOw
This image shows the front of the cartridge.
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The back of the cartridge can be seen in this image, the chip must be clear of impurities before installation.
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This image shows the left side of the cartridge.
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This image shows the right side of the cartridge, the plastic tab must be removed before installation.
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Printers that use HP 42X cartridges
To see a full list of products that work in your printer, click on the model name below:
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