Printers that haven't been used in a while may have dried ink in the printhead or nozzles, this could require an intensive clean. However, if your printer worked fine until you installed the new cartridge and now there is no ink on the page when you try to print, please follow the steps below.
- Make sure all of the tabs and protective seals have been removed first.
- Get a damp cloth and wipe the nozzle on the cartridge, until you can see the ink coming onto the cloth.
- Once you can see the ink is coming out of the cartridges, please reinstall in your machine and try to print a couple of pages.
- If this doesn't resolve the problem, please perform a couple of cleaning cycles to clear any blockages and do some printhead cleans.
- Once done, try to print of a couple of pages again and hopefully you should see the problem has been resolved.