Compatible HP 49X (Q5949X-REM)

Problem: Faded Output

Printouts are coming out faded.

Resolution

• If the print quality is poor, remove the toner cartridge from the printer and gently rock the cartridge from side to side.
• This movement helps distribute to the toner evenly within the cartridge.
• After rocking the cartridge 5-6 times, re-insert the cartridge into the printer and print a test page.

Problem: Error (Cartridge is not compatible)

The compatible cartridge has been installed correctly and the error message (Cartridge is not compatible) has appeared

Resolution

• Remove the affected cartridge/cartridges from the printer.
• Turn the printer off and wait for 2 minutes.
• Turn your printer back on and wait for a further 2 minutes.
• Once the printer warns that certain cartridge/cartridges are missing, re-install them one at a time.

Problem: Cartridge not recognised

The compatible cartridge has been installed correctly but the printer is not registering it as installed

Resolution

• Remove the affected cartridge/cartridges from the printer.
• Turn the printer off and wait for 2 minutes.
• Turn your printer back on and wait for a further 2 minutes.
• Once the printer warns that certain cartridge/cartridges are missing, re-install them one at a time.

Printers that use HP 49X cartridges

To see a full list of products that work in your printer, click on the model name below:

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