Problem: Faded Output
Printouts are coming out faded.
Resolution
- Remove the ink cartridge from the printer.
- Prepare a small amount of clean water and dip the cartridge in facing down just so the tip of it is in the water, do not submerge the cartridge.
- After a couple of seconds, remove the cartridge and wipe dry with tissue paper. You should see ink transfer on to the tissue.
- Insert the cartridge back into the printer.
Problem: Error (Cartridge is not compatible)
The compatible cartridge has been installed correctly and the error message (Cartridge is not compatible) has appeared
Resolution
- Remove the affected cartridge/cartridges from the printer.
- Turn the printer off and wait for 2 minutes.
- Turn your printer back on and wait for a further 2 minutes.
- Once the printer warns that certain cartridge/cartridges are missing, re-install them one at a time.
Problem: Cartridge not recognised
The compatible cartridge has been installed correctly but the printer is not registering it as installed
Resolution
- Remove the affected cartridge/cartridges from the printer.
- Turn the printer off and wait for 2 minutes.
- Turn your printer back on and wait for a further 2 minutes.
- Once the printer warns that certain cartridge/cartridges are missing, re-install them one at a time.
Problem: Used Cartridge Installed
After installing your new cartridge, the printer will indicate that a 'used' cartridge has been installed.
Resolution
When the message appears, press 'OK' to continue. You should now be able to print as normal.
This error should only appear once for each cartridge.
Please note:
The page count and toner level information will no longer be shown on the Supplies Status page after completing the above step.
You should be able to judge whether your cartridge needs replacing by monitoring the print quality for any signs of deterioration or fading.
Printers that use HP 305 cartridges
To see a full list of products that work in your printer, click on the model name below:
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