Compatible Lexmark 72K20 (72K20C0-CPT, 72K20K0-CPT, 72K20M0-CPT, 72K20Y0-CPT)

Problem: Faded Output

Printouts are coming out faded.

Resolution

• If the print quality is poor, remove the toner cartridge from the printer and gently rock the cartridge from side to side.
• This movement helps distribute to the toner evenly within the cartridge.
• After rocking the cartridge 5-6 times, re-insert the cartridge into the printer and print a test page.

Problem: Faint Characters on Printouts

Printouts have faint characters / letters appearing down the page

Resolution

• Print 15-20 pages and see if the problem persists.

Problem: Streaks on Printouts

Printouts have streaks appearing down the page

Resolution

• Remove the toner cartridge from the printer and gently rock the cartridge from side to side.
• This movement helps distribute to the toner evenly within the cartridge.
• Carefully clean the drum roller to remove any excess toner.
• Re-insert the cartridge into the printer and print a test page.
• If the problem persists, repeat the previous steps.

Problem: Error (Cartridge is not compatible)

The compatible cartridge has been installed correctly and the error message (Cartridge is not compatible) has appeared

Resolution

• Remove the affected cartridge/cartridges from the printer.
• Turn the printer off and wait for 2 minutes.
• Turn your printer back on and wait for a further 2 minutes.
• Once the printer warns that certain cartridge/cartridges are missing, re-install them one at a time.

Problem: Cartridge not recognised

The compatible cartridge has been installed correctly but the printer is not registering it as installed

Resolution

• Remove the affected cartridge/cartridges from the printer.
• Turn the printer off and wait for 2 minutes.
• Turn your printer back on and wait for a further 2 minutes.
• Once the printer warns that certain cartridge/cartridges are missing, re-install them one at a time.

This image shows the front of the cartridges.

The back of the cartridges can be seen in this image.

This image shows the left side of the cartridges, match the colour to the slot in the printer.

The right side of the cartridges can be seen in this image, please ensure the chip is clear of impurities before installation.

Printers that use Lexmark 72K20 cartridges

To see a full list of products that work in your printer, click on the model name below:

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