Compatible HP 410A Toners (CF410A-REM, CF411A-REM, CF412A-REM, CF413A-REM)

Problem: “10.0X.30. Unauthorised Cartridge”

The administrator has configured this printer to use only genuine HP.

Problem: “10.0X.57. Protected Cartridge”

The cartridge can only be used in the printer or fleet of printers that initially protected it using HP Cartridge Protection.

Resolution

Use the printer control panel to disable the Cartridge Policy feature:

1. From the Home screen on the printer control panel, touch the Menu icon.
2. Open the following menus:
• Supplies
• Settings
3. Touch the button next to Authorized HP Cartridge Policy to disable the feature.

Please Note: Once Cartridge Policy is disabled, the cartridges already installed will no longer work but you should be able to install new compatible cartridges with no issues.

If these steps do not disable the Cartridge Protection, you should contact your network administrator who should be able to disable this feature from the HP EWS (Embedded Web Server).

Problem: Faded Output

Printouts are coming out faded.

Resolution

• If the print quality is poor, remove the toner cartridge from the printer and gently rock the cartridge from side to side.
• This movement helps distribute to the toner evenly within the cartridge.
• After rocking the cartridge 5-6 times, re-insert the cartridge into the printer and print a test page.

Problem: Faint Characters on Printouts

Printouts have faint characters / letters appearing down the page

Resolution

• Print 15-20 pages and see if the problem persists.

Problem: Streaks on Printouts

Printouts have streaks appearing down the page

Resolution

• Remove the toner cartridge from the printer and gently rock the cartridge from side to side.
• This movement helps distribute to the toner evenly within the cartridge.
• Carefully clean the drum roller to remove any excess toner.
• Re-insert the cartridge into the printer and print a test page.
• If the problem persists, repeat the previous steps.

This image shows the front of the cartridge, the colour and product code are displayed on the label.

The back of the cartridge can be seen in this image, the orange clip must be removed before installation.

This image shows the left side of the cartridge, use the handle to help with installation.

The right side of the cartridge can be seen in this image.

Printers that use HP 410 cartridges

To see a full list of products that work in your printer, click on the model name below:

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