Resetting the drum counter
Replacing a drum unit with a new one means resetting the drum counter the steps to do this are below:
Touchscreen Printers
- Press “All settings”, press “machine info” then press “parts life”
- Then click and hold on the drum unit for 10-15 seconds
- A message should pop up asking if you want to reset the drum.
- Press "Yes". This will reset the page counter for the drum unit.
Non Touchscreen Printers
- Press the down arrow key until you get to "Machine Info" and hit ok.
- Use the Down arrow key to display “Parts Life” press ok.
- Use the Down arrow key to display the drum and press ok.
- Press and hold "OK" for about 5 seconds until you see Reset / Exit options.
- Press the up arrow to reset the drum counter
Problems you may encounter
Problem: Marks on Page
Printouts has marks on page.
Resolution
- If the printouts have marks on the page in a repeating pattern, remove the drum from the printer.
- Using a lint free cloth gently clean the drum surface taking care not to touch the surface with fingers.
Problem: Faint Characters on Printouts
Printouts have faint characters / letters appearing down the page
Resolution
- Print 15-20 pages and see if the problem persists.
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