To view what the cartridges should look like, please click here.
Problem: Error (Remove Shipping Lock)
The printer is reporting the error "Remove Shipping Lock"
Resolution 1
- Remove cartridge from printer, and locate the ship lock lever arm mechanism (fig. 1)
- Holding the cartridge in the upright position, push the white lever forwards. This should lift the black lever (fig 2). If the mechanism does not operate smoothly or is stuck, this is likely the cause of the error.
- If the mechanism is not operating smoothly, wiggle the white arm slightly and try again. If this does not help, tap the cartridge and vacuum/blow air into the mechanism to free any small amounts of toner lodged inside.
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Fig. 1
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Fig. 2
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Resolution 2
- Turn the printer off using the power button
- Swap the affected cartridge with another colour toner cartridge in the printer. I.e. If the cyan cartridge was affected, put the cyan cartridge in the magenta printer slot and the magenta cartridge in the cyan slot.
- Close the door, and allow to Initialise.
- After a long Initialisation, the printer will report the error "Supplies in wrong positions."
- Power off the printer and swap the two cartridges back to their original positions.
- Close the door and turn the printer back on.
- The machine should initialise and return to the ‘Ready’ mode.
Problem: Faded Output
Printouts are coming out faded.
Resolution
- If the print quality is poor, remove the toner cartridge from the printer and gently rock the cartridge from side to side.
- This movement helps distribute to the toner evenly within the cartridge.
- After rocking the cartridge 5-6 times, re-insert the cartridge into the printer and print a test page.
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Compatible HP 131A (Box View)
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Compatible HP 131A (Top View)
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Compatible HP 131A (Bottom & Drum View)
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Compatible HP 131A (Side View)
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Compatible HP 131A (Side View)
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To go back to the troubleshooting, please click here.
Printers that use HP 131A cartridges
To see a full list of products that work in your printer, click on the model name below:
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