After installing your new cartridge, the printer will indicate that a 'used' cartridge has been installed.
When the message appears, press 'OK' to continue. You should now be able to print as normal.
This error should only appear once for each cartridge.
Please note:
The page count and toner level information will no longer be shown on the Supplies Status page after completing the above step.
You should be able to judge whether your cartridge needs replacing by monitoring the print quality for any signs of deterioration or fading.
Problem: Fading on print
The printer is producing very faded print/ a lack of print on the page
Resolution
- If the print quality is poor or no ink is appearing on the paper, try performing 2-3 head cleans/nozzle cleans.
- Leave 20 minutes between each clean.
Problem: Printing blank pages
The ink cartridge printed one or two pages and then stopped printing.
Resolution
- It could be that the tape that covers the breathing hole has not been removed.
- Be sure the breathing hole on the cartridge has been released, this is done by removing a small rip strip so that the cartridge has air supply.
Problem: Error (Cartridge is not compatible)
The compatible cartridge has been installed correctly and the error message (Cartridge is not compatible) has appeared
Resolution
- Remove the affected cartridge/cartridges from the printer.
- Turn the printer off and wait for 2 minutes.
- Turn your printer back on and wait for a further 2 minutes.
- Once the printer warns that certain cartridge/cartridges are missing, re-install them one at a time.
Problem: Cartridge not recognised
The compatible cartridge has been installed correctly but the printer is not registering it as installed
Resolution
- Remove the affected cartridge/cartridges from the printer.
- Turn the printer off and wait for 2 minutes.
- Turn your printer back on and wait for a further 2 minutes.
- Once the printer warns that certain cartridge/cartridges are missing, re-install them one at a time.
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This image shows the front of the cartridge, the small label displays the batch code.
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The back of the cartridge can be seen in this image.
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This image shows the left side of the cartridge.
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The right side of the cartridge can be seen in this image.
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Printers that use HP 89A cartridges
To see a full list of products that work in your printer, click on the model name below:
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