Error "Cartridge not recognised" or "Cartridge is not compatible"
The compatible cartridge has been installed correctly but the printer is not registering it as installed or states it is not compatible.
Resolution
- Remove the affected cartridge/cartridges from the printer.
- Turn the printer off and wait for 2 minutes.
- Turn your printer back on and wait for a further 2 minutes.
- Once the printer warns that certain cartridge/cartridges are missing, re-install them one at a time.
Error "Non HP-Chip detected"
Resolution: This could be due to a new HP firmware update on the printer. Please contact our customer care centre for more information.
Problem: Faded Output
Printouts are coming out faded.
Resolution
- If the print quality is poor, remove the toner cartridge from the printer and gently rock the cartridge from side to side.
- This movement helps distribute to the toner evenly within the cartridge.
- After rocking the cartridge 5-6 times, re-insert the cartridge into the printer and print a test page.
Problem: Faint Characters on Printouts
Printouts have faint characters / letters appearing down the page
Resolution
- Print 15-20 pages and see if the problem persists.
Problem: Streaks on Printouts
Printouts have streaks appearing down the page
Resolution
- Remove the toner cartridge from the printer and gently rock the cartridge from side to side.
- This movement helps distribute to the toner evenly within the cartridge.
- Carefully clean the drum roller to remove any excess toner.
- Re-insert the cartridge into the printer and print a test page.
- If the problem persists, repeat the previous steps.
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This image shows the front of the cartridge, the product code and colour is displayed on the longer label and the batch code can be found on the smaller one.
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The back of the cartridge can be seen in this image, the tape must be removed before installing.
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This image shows the left side of the cartridge.
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The right side of the cartridge can be seen in this image.
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Printers that use HP 59A cartridges
To see a full list of products that work in your printer, click on the model name below:
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