"Used Cartridge Installed"
After installing your new cartridge, the printer will indicate that a 'used' cartridge has been installed.
Resolution: Please note this is just a warning message. When the message appears, press 'OK' to continue. You should now be able to print as normal. This error should only appear once for each cartridge.
"Non HP Cartridges"
This is a just a warning message to state that the cartridges are not genuine HP, this is not an error.
- When the message appears, press 'OK' to continue. You should now be able to print as normal.
"Cartridge Memory Missing"
After installing your new cartridge, the printer will indicate that the cartridge memory is missing.
Resolution:
- Reset the printer.
- Clean the chip with a lint free cloth/tissue.
"Non HP-Chip detected"
Resolution: This could be due to a new HP firmware update on the printer. Please contact our customer care centre for more information.
Problem: Faded Output
Printouts are coming out faded.
Resolution
- If the print quality is poor, remove the toner cartridge from the printer and gently rock the cartridge from side to side.
- This movement helps distribute to the toner evenly within the cartridge.
- After rocking the cartridge 5-6 times, re-insert the cartridge into the printer and print a test page.
Problem: Faint Characters on Printouts
Printouts have faint characters / letters appearing down the page
Resolution
- Print 15-20 pages and see if the problem persists.
Problem: Streaks on Printouts
Printouts have streaks appearing down the page
Resolution
- Remove the toner cartridge from the printer and gently rock the cartridge from side to side.
- This movement helps distribute to the toner evenly within the cartridge.
- Carefully clean the drum roller to remove any excess toner.
- Re-insert the cartridge into the printer and print a test page.
- If the problem persists, repeat the previous steps.
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This image shows the front of the cartridges, the chip must be clear of impurities before installation.
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The back of the cartridges can be seen in this image, the orange clip must be removed before installing the cartridge.
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This image shows the left side of the cartridges, you can use the handle in the middle to insert the cartridge into the printer.
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The right side of the cartridges can be seen in this image.
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Printers that use HP 415A cartridges
To see a full list of products that work in your printer, click on the model name below:
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