What the cartridges should look like
Problems you might encounter
Problem: Customer having trouble installing the Card / Chip
Having difficulty installing the Card/chip
- Please see below for how the chip should be installed
- Please see below for how the chip shouldn't be installed (It must go straight into the slot and not at an angle)
- If the chip is not positioned correctly (as above) the top will not close properly.
Problem: Card / Chip Is The Wrong Size / Different name on it
The card / chip is the wrong size or has a different name to the genuine on it
- Compatible chips are sometimes a different shape/ name to the original Card/ Chip but should still work
- Try installing the Card/ Chip (See Problems Installing The Card / Chip to look how to install the chip)
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