To view what the cartridges should look like, please click here.
Problems during installation
If there has been a full set of genuine cartridges installed in the printer prior to installing the new compatible cartridges then a full compatible cartridge replacement may be required if the error message (Cartridge is not compatible) appears.
If this error message still appears after this troubleshooting or you don't have a full set of compatible cartridges available please consult the "Problems you might encounter" section below
- This incompatible cartridge error message appears when the printer detects that there is both genuine and compatible cartridges installed in the printer.
- To do a full genuine to compatible replacement please follow the steps below:
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- 1. Remove all the cartridges currently installed in the printer and turn the printer off. Leave it off for 15 minutes then turn it back on.
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- 2. Re-install a full set genuine HP ink cartridges in the printer - These genuine cartridges can be half full or even empty.
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- 3. Once the genuine cartridges have been detected, remove and the replace them with compatible cartridges.
Problem: error (cartridge is not compatible)
The compatible cartridge has been installed correctly and the error message (Cartridge is not compatible) has appeared.
Resolution
- 1. Remove the affected cartridge/cartridges from the printer.
- 2. Turn the printer off and wait for 2 minutes.
- 3. Turn your printer back on and wait for a further 2 minutes.
- 4. Once the printer warns that certain cartridge/cartridges are missing, re-install them one at a time.
Problem: cartridge not recognised
The compatible cartridge has been installed correctly but the printer is not registering it as installed.
Resolution
- 1. Remove the affected cartridge/cartridges from the printer.
- 2. Turn the printer off and wait for 2 minutes.
- 3. Turn your printer back on and wait for a further 2 minutes.
- 4. Once the printer warns that certain cartridge/cartridges are missing, re-install them one at a time.
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This is the front view of the cartridges.
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This is the back view of the cartridges, please ensure to push the cartridges in fully to ensure that the plastic seal is pierced.
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This is the side view of the cartridges showing the label. Here you can see the code and a short list of compatible printers.
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This is the back & chip view of the cartridges. Please ensure that the chip is clean before installing the cartridge, you can do this by wiping the contacts with a dry, lint free tissue.
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This is the bottom view of the cartridges.
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To go back to the troubleshooting, please click here.
Printers that use HP 953XL & 957XL cartridges
To see a full list of products that work in your printer, click on the model name below:
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