Problems you might encounter
Problem: Faded Output
Printouts are coming out faded
Resolution
- If the print quality is poor, remove the toner cartridge from the printer and gently rock the cartridge from side to side.
- This movement helps distribute to the toner evenly within the cartridge.
- After rocking the cartridge 5-6 times, re-insert the cartridge into the printer and print a test page.
Problem: Faint Characters on Printouts
Printouts have faint characters / letters appearing down the page
Resolution
- Print 15-20 pages and see if the problem persists.
Problem: Poor Print Quality/ Toner on half page/ Missing print
Printouts have poor quality, are missing output or have toner on too much of page.
Resolution
The connection between the cartridge and the printer may be dirty and preventing from working:
- Clean the metal contacts on side of cartridge with a dry lint free cloth.
- Shake cartridge from side to side to distribute toner and reinstall.
If the problem persists the chip may be dirty preventing it from being read correctly
- Clean chip on toner with a lint free cloth and reinsert.
Print Supplies Status Page
- Press the Home Button on the printer control panel.
- Select Supplies
- Select Manage supplies
- Select Print Supplies
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