To view what the cartridges should look like, please click here.
Problem: “10.0X.30. Unauthorised Cartridge”
The administrator has configured this printer to use only genuine HP.
Problem: “10.0X.57. Protected Cartridge”
The cartridge can only be used in the printer or fleet of printers that initially protected it using HP Cartridge Protection.
Resolution
Use the printer control panel to disable the Cartridge Policy feature:
- From the Home screen on the printer control panel, touch the Menu icon.
- Open the following menus:
- Supplies
- Settings
Please Note: Once Cartridge Policy is disabled, the cartridges already installed will no longer work but you should be able to install new compatible cartridges with no issues.
If these steps do not disable the Cartridge Protection, you should contact your network administrator who should be able to disable this feature from the HP EWS (Embedded Web Server).
Problem: Faded Output
Printouts are coming out faded
Resolution
- If the print quality is poor, remove the toner cartridge from the printer and gently rock the cartridge from side to side.
- This movement helps distribute to the toner evenly within the cartridge.
- After rocking the cartridge 5-6 times, re-insert the cartridge into the printer and print a test page.
Problem: Faint Characters on Printouts
Printouts have faint characters / letters appearing down the page
Resolution
- Print 15-20 pages and see if the problem persists.
Problem: Poor Print Quality/ Toner on half page/ Missing print
Printouts have poor quality, are missing output or have toner on too much of page.
Resolution
The connection between the cartridge and the printer may be dirty and preventing from working:
- Clean the metal contacts on side of cartridge with a dry lint free cloth.
- Shake cartridge from side to side to distribute toner and reinstall.
If the problem persists the chip may be dirty preventing it from being read correctly
- Clean chip on toner with a lint free cloth and reinsert.
Print Supplies Status Page
- Press the Home Button on the printer control panel.
- Select Supplies
- Select Manage supplies
- Select Print Supplies
Compatible HP 508X (Top view with cover one)
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Compatible HP 508X (Top view with cover off and drum protecting paper visible)
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Compatible HP 508X (Side view)
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Compatible HP 508X (Side view)
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Compatible HP 508X (Bottom view with clip removed)
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To go back to the troubleshooting, please click here.
Printers that use HP 508X cartridges
To see a full list of products that work in your printer, click on the model name below:
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