Compatible HP 410X (CF410X-REM, CF411X-REM, CF412X-REM, CF413X-REM)

Problem: “10.0X.30. Unauthorised Cartridge”

The administrator has configured this printer to use only genuine HP.

Problem: “10.0X.57. Protected Cartridge”

The cartridge can only be used in the printer or fleet of printers that initially protected it using HP Cartridge Protection.

Resolution

Use the printer control panel to disable the Cartridge Policy feature:

1. From the Home screen on the printer control panel, touch the Menu icon.
2. Open the following menus:

• Supplies
• Settings

Please Note: Once Cartridge Policy is disabled, the cartridges already installed will no longer work but you should be able to install new compatible cartridges with no issues.

If these steps do not disable the Cartridge Protection, you should contact your network administrator who should be able to disable this feature from the HP EWS (Embedded Web Server).

Problem: Faded Output

Printouts are coming out faded.

Resolution

• If the print quality is poor, remove the toner cartridge from the printer and gently rock the cartridge from side to side.

• This movement helps distribute to the toner evenly within the cartridge.

• After rocking the cartridge 5-6 times, re-insert the cartridge into the printer and print a test page.

Problem: Repeating Marks

Printouts have issues such as toner specks or spatter, smears, streaks, lines, or repeating marks.

Resolution

Use the following procedure to print a cleaning page.

• From the Home screen on the printer control panel, use the buttons or swipe until you can select the Setup menu

• Select the Setup icon to open the menu.

• Open the Service menu.

• Open the Cleaning Page Icon/Button.

• Load plain letter or A4 paper when you are prompted.
• Wait until the process is complete. Discard the page that prints.

This image shows the front of the cartridges, the chip must be clear of impurities before installation.

The back of the cartridges can be seen in this image, remove the two straps holding the clip.

This image shows the left side of the cartridges, you must also remove the orange clip before installation.

The right side of the cartridges can be seen in this image, the barcode will be displayed on the small label.

Printers that use HP 410X cartridges

To see a full list of products that work in your printer, click on the model name below:

All trademarks, photos and logos included on this information sheet are the property of their respective owners