Problem: faded output.
Printouts are coming out very faded or blank.
Resolution
- Remove the toner cartridge from the printer.
- Gently rock the cartridge from side to side to evenly spread the toner.
- Re-insert the cartridge and print a test page.
Problem: lines down page
Printouts are coming out with lines down the page.
Resolution
It could be that there is toner on the photosensitive drum. Try printing 5-10 pages to see if this removes the lines.
Problem: dots or streaks
Printouts have dots or streaks on the page.
Resolution
- Print out one or two pages this may clear the issue.
- Print a "Print Quality Page".
- If dots or streaks are isolated to one band of colour replace that colour.
- If dots appear in more than one band replace the toner colour of the dots/ print a cleaning page
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This image shows the front of the cartridge. Please ensure that the chip is clean and free of any impurities.
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The back view of the cartridge can be seen in this image, the orange clip and pull tab must be removed before installation.
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This image shows the left hand side of the cartridge. Please ensure that the pull seal is fully removed.
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This is the right side of the cartridge showing the handle, which can be used to install it into the printer.
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Printers that use HP 312X cartridges
To see a full list of products that work in your printer, click on the model name below:
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