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Compatible HP CE41 (CE410X-REM, CE411A-REM, CE413A-REM, CE412A-REM)

  • Updated

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Compatible HP CE41 (Top View)
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Compatible HP CE41 (Bottom View)
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Compatible HP CE41 (Side View)
Compatible HP CE41 (Side View)
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Problem: Error (Remove Shipping Lock)

The printer is reporting the error "Remove Shipping Lock Error"

Resolution 1

  • Remove cartridge from printer, and locate the ship lock lever arm mechanism (fig. 1)
  • Holding the cartridge in the upright position, push the white lever forwards. This should lift the black lever (fig 2). If the mechanism does not operate smoothly or is stuck, this is likely the cause of the error.
  • If the mechanism is not operating smoothly, wiggle the white arm slightly and try again. If this does not help, tap the cartridge and vacuum/blow air into the mechanism to free any small amounts of toner lodged inside.
Remove Shipping Lock (Fig 1)
Remove Shipping Lock (Fig 2)
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HP_305A_Remove_shipping_lock_error_2.jpg


Resolution 2

  • Turn the printer off using the power button
  • Swap the affected cartridge with another colour toner cartridge in the printer. I.e. If the cyan cartridge was affected, put the cyan cartridge in the magenta printer slot and the magenta cartridge in the cyan slot.
  • Close the door, and allow to Initialise.
  • After a long Initialisation, the printer will report the error "Supplies in wrong positions."
  • Power off the printer and swap the two cartridges back to their original positions.
  • Close the door and turn the printer back on.
  • The machine should initialise and return to the ‘Ready’ mode.

 

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Problem: Faded Output

Printouts are coming out faded.

Resolution

  • If the print quality is poor, remove the toner cartridge from the printer and gently rock the cartridge from side to side.
  • This movement helps distribute to the toner evenly within the cartridge.
  • After rocking the cartridge 5-6 times, re-insert the cartridge into the printer and print a test page.

 

Problem: Lines on Page

Printouts have lines on the page, Vertical or Horizontal

Resolution

  • Remove and re-insert cartridge
  • Check drum (roller Green or blue) for defects being careful not to touch this part
  • Clean drum with dry lint free cloth
  • Clean contacts on cartridge
  • Print 5-10 pages to remove potential foreign material under the wiper blade.
  • If problem persists install a new cartridge.

 

Problem: Dots or Streaks

Printouts are coming out with dots or streaks on them.

Resolution

  • Printout a Print quality page
  • If problem persists print a cleaning page

 

Problem: Specks of toner/ Toner smearing/ Repeated marks

Printouts have Specks of toner, Toner smearing or Repeated marks

  • Print a cleaning page


Use the following procedure to print a cleaning page.

  • At the control panel, press the OK button to open the menus.
  • Open the Service menu, Select Cleaning page
  • Load plain paper in Tray 1, and then press the OK button to start the cleaning process.
  • Wait until the process is complete. Discard the page that prints.

 

Problem: Black Page

Printouts are coming out completely black

  • Remove the cartridge and re-install
  • If problem persists clean the contacts on the cartridge with a dry lint free cloth. (Fig 3)
Compatible HP CE41 (Fig 3)
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Print Configuration page and Supplies Status page

Configuration and Supplies status pages

  • Press "OK" to open the menu
  • Open the "Reports" menu
  • Select "Config report" or "Supplies status"
  • Then press "ok" to print the report

 

Print Quality Page

  • On the product control panel, open the reports menu.
  • Select the Print Quality Page item to print it.
  • This page contains five bands of colour which are divided into four groups as indicated in Fig. 4. By examining this test page the customer can determine which cartridge is causing the print problem.
Compatible HP CE41 - Print Quality Page
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  • If dots or streaks only appear in one of the groups, replace the cartridge that correlates to that group.
  • If dots appear in more than one group, print a cleaning page. If this does not solve the problem, check if the dots all the same colour. If yes, replace that cartridge.
  • If streaks appear in multiple colour groups, contact HP. This will likely be caused by a component other than the cartridge.

 

Print a Cleaning Page

Print a cleaning page to remove dust and excess toner from the paper path if you are having any of the following problems:

  • Specks of toner are on the printed pages.
  • Toner is smearing on the printed pages.
  • Repeated marks occur on the printed pages.


Use the following procedure to print a cleaning page.

  • At the control panel, press the OK button to open the menus.
  • Open the Service menu, Select Cleaning page
  • Load plain paper in Tray 1, and then press the OK button to start the cleaning process.
  • Wait until the process is complete. Discard the page that prints.

 

 

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