What the cartridges should look like
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Installation Instructions
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Problems you might encounter
Poor print quality
Problem: Faded Output
Printouts are coming out faded.
Resolution
- If the print quality is poor, remove the toner cartridge from the printer and gently rock the cartridge from side to side.
- This movement helps distribute to the toner evenly within the cartridge.
- After rocking the cartridge 5-6 times, re-insert the cartridge into the printer and print a test page.
Problem: Faint Characters on Printouts
Printouts have faint characters / letters appearing down the page
Resolution
- Print 15-20 pages and see if the problem persists.
Problem: Specks/Smearing/Marks
Printouts have specks of toner, toner is smearing or repeated marks on the page, printing a cleaning page removes excess toner from the paper path
Resolution
Use the following instructions to print a cleaning page:
- From the Home screen, press "Setup"
- Press "Service"
- Press "Cleaning Page"
- Load the paper when you are prompted
- Press "Ok"
Problem: Dots or Streaks
Printouts have dots or streaks on the page
Resolution
- Print out one or two pages this may clear the issue.
- Print a "Print Quality Page"
- If dots or streaks are isolated to one band of colour replace that colour.
- If dots appear in more than one band replace the toner colour of the dots/ print a cleaning page
Print Quality Page
Use the following procedure to print a print quality page:
- From the Home screen,on the control panel, press the "Setup" button
- Press "Reports", then press "Print Quality Page"
- The page that prints will contain bands of colour each relating to the different colour toners.
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