Problem: Faded Output
Printouts are coming out faded.
Resolution
- If the print quality is poor, remove the toner cartridge from the printer and gently rock the cartridge from side to side
- This movement helps distribute to the toner evenly within the cartridge
- After rocking the cartridge 5-6 times, re-insert the cartridge into the printer and print a test page
Problem: Faint Characters on Printouts
Printouts have faint characters / letters appearing down the page
Resolution
- Print 15-20 pages and see if the problem persists.
Problem: Printing blank pages
Printouts are blank
Resolution
- Ensure seals/ tape or protective covers have been removed
- Remove and reinstall cartridge
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This image shows the front of the cartridge, the small label shows the batch code.
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The back of the cartridge is shown in this image, the chip must be clear of impurities before installation.
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| This image shows the left side of the cartridge, the plastic yellow pull tab must be removed before installation. |
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The right side of the cartridge can be seen in this image, the black card must be removed before installing.
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Printers that use 80A cartridges
To see a full list of products that work in your printer, click on the model name below:
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