 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
Problems you may encounter
Problem: Fading on print
The printer is producing very faded print/ a lack of print on the page
Resolution
- If the print quality is poor or no ink is appearing on the paper, try performing 2-3 head cleans/nozzle cleans
- Leave 20 minutes between each clean
Problem: Printing blank pages
The ink cartridge printed one or two pages and then stopped printing.
Resolution
- It could be that the tape that covers the breathing hole has not been removed.
- Be sure the breathing hole on the cartridge has been released, this is done by removing a small rip strip so that the cartridge has air supply.
Problem: Cartridge is the wrong size/ shape to fit into the printer
The cartridges is physically a different size or shape to the cartridges already installed.
Resolution
- Compatible cartridges will always look different to the original branded cartridges
- They will often differ in shape or size but this does not affect the fitting or functionally of the cartridges in any way at all
- Ensure the seal is pierced upon installation by giving the cartridge a firm push upon installation
Problem: Cartridge isn't recognised
The cartridge has been installed correctly but the printer is reporting that the cartridge is not recognised
Resolution 1
- Check that there is not a bubble of air in the prism (Fig 1.)
- If a small bubble is present tilt the cartridge to remove it from this part of the cartridge, this is shown in the Installation Instructions.
 |
Resolution 2
- 1. Remove the cartridge that's not recognised from the printer
- 2. Switch off the printer and unplug it for 10 minutes
- 3. Wipe the chip on the cartridge with a dry cloth or tissue
- 4. Plug the printer back in and turn it back on
- 5. Re-insert the cartridge
If the message re-appears repeat steps 1-5 but remove all the cartridges in step one
Problem: Error (Re-install cartridge slowly)
The cartridge has been installed and the printer it producing the error message (Re-install cartridge slowly)
Resolution
- With the machine powered on, remove the affected cartridge from the printer
- Wipe the chip with a dry, lint free cloth
- Slowly re-install the cartridge into the machine
- Once the cartridge is in place firmly push the cartridge back to make sure it is fully seated in the machine
-
- All trademarks, photos and logos included on this information sheet are the property of their respective owners.