After replacing the cartridge / during use, the cartridge may report "Replace Parts Drum" / "Drum End Soon" or the drum LED might flash. To remove this error message / flashing light, please follow relevant troubleshooting steps below.
FOR HL SERIES PRINTERS:
1. Remove the drum unit and toner cartridge from the printer and wait for 1-2 minutes.
2. Re-install the drum unit and toner cartridge into the printer.
3. If the drum LED continues to blink it means the drum counter wasn't reset. Please continue to follow the steps below:
4. Open the front cover of the printer.
5. Press and hold down the "Go" button for 4-5 seconds until all the LEDs light up.
6. Once all 4 LEDs are lit, release the "Go" button.
7. Close the front cover. This should have reset the drum counter.
FOR MFC/DCP SERIES PRINTERS:
1. Remove the drum unit and toner cartridge from the printer and wait for 1-2 minutes.
2. Re-install the drum unit and toner cartridge into the printer.
3. If the error message "Change Drum Soon/Drum end soon" continues to appear it means the drum counter wasn't reset. Please continue to follow the steps below:
4. Make sure that the printer is turned on.
5. Press "Options" or press "Clear" or "Clear/Back" on the control panel.
6. If your Brother machine has a numeric keypad: Press 1 to reset the drum counter. If your Brother machine doesn't have a numeric keypad: Press the Up Arrow Key to reset the drum counter.
7. When the LCD shows Accepted, close the front cover.
Problem: marks on page
Printouts has marks on page.
Resolution
- If the printouts have marks on the page in a repeating pattern, remove the drum from the printer.
- Using a lint free cloth gently clean the drum surface taking care not to touch the surface with fingers.
Problem: faint characters on printouts
Printouts have faint characters / letters appearing down the page.
Resolution
- Print 15-20 pages and see if the problem persists.
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This image shows the front of the cartridge, the batch code can be found on the smaller label.
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The back of the cartridge shows the tape that must be peeled off in order to remove the paper.
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This image shows the left side of the cartridge and a better view of the paper, this must be removed before installation.
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The right side of the cartridge can be seen in this image.
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Printers that use Brother DR-3400 cartridges
To see a full list of products that work in your printer, click on the model name below:
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