Compatible HP 26X (CF226X-REM)

To view what the cartridges should look like, please click here.

If the toner does not install correctly, it can be due to the driver gear not being aligned correctly.

To resolve this, please try adjusting the gear and reinstall to check the result.

If the issue is still present, please replace with a new cartridge and follow the installation instructions.

Problem: “10.0X.30. Unauthorised Cartridge”

The administrator has configured this printer to use only genuine HP.

Problem: “10.0X.57. Protected Cartridge”

The cartridge can only be used in the printer or fleet of printers that initially protected it using HP Cartridge Protection.

Resolution

Use the printer control panel to disable the Cartridge Policy feature:

1. From the Home screen on the printer control panel, touch the Menu icon.
2. Open the following menus:

• Supplies
• Settings

Please Note: Once Cartridge Policy is disabled, the cartridges already installed will no longer work but you should be able to install new compatible cartridges with no issues.

If these steps do not disable the Cartridge Protection, you should contact your network administrator who should be able to disable this feature from the HP EWS (Embedded Web Server).

Problem: Faded Output

Printouts are coming out faded.

Resolution

• If the print quality is poor, remove the toner cartridge from the printer and gently rock the cartridge from side to side.

• This movement helps distribute to the toner evenly within the cartridge.

• After rocking the cartridge 5-6 times, re-insert the cartridge into the printer and print a test page.

Problem: Faint Characters on Printouts

Printouts have faint characters / letters appearing down the page

Resolution

• Print 15-20 pages and see if the problem persists.

Compatible HP 26X (Box View)

Compatible HP 26X (Front View)

Compatible HP 26X (Back View)

Compatible HP 26X (Side View)

Compatible HP 26X (Side View)

To go back to the troubleshooting, please click here.

Printers that use HP 26X cartridges

To see a full list of products that work in your printer, click on the model name below:

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