What the cartridges should look like
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Installation Instructions
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Problems you may encounter
Problem: Toner light is on
The toner cartridge has been installed but the toner light is remaining on
Please Note:
The series of printer you use will alter the troubleshooting. Please use the appropriate troubleshooting for your printer.
Resolution For The HL Printer Series
- 1. Power off the printer and open the front cover.
- 2. Whilst holding down the GO button, turn the printer on.
- 3. When all 3 lights are lit (pictured) release the GO button and press GO twice.
- 4. Once all 3 lights turn back on, press GO 5 times and wait for for the toner and drum light to turn off
- 5. Once this happens, close the front cover and restart the printer.
- 6. This will remove the toner light and allow for continuous printing
Please note:
- This error message may appear more than once during the life of the cartridge
- This process resets the toner levels of the cartridge. You can judge whether your cartridge needs replacing by looking for deterioration in print quality
Resolution For The DCP Printer Series
- 1. With the printer turned on, open the front cover to access the toner
- 2. Press the Clear button.
- 3. Press the Start button. (When you press START the screen should clear.)
- 4. Press the Down Arrow button.
- 5. Press the Up Arrow button. (When you press the down arrow an 'E0' should appear, which will change to '00' when you press the up arrow)
- 6. When it says accepted, press the OK button.
- 7. Close the front door.
Please note:
- This error message may appear more than once during the life of the cartridge
- This process resets the toner levels of the cartridge. You can judge whether your cartridge needs replacing by looking for deterioration in print quality
Resolution For The MFC Printer Series
- 1. Open front cover (This will produce the message 'Cover is open')
- 2. Press the clear / back button (This will produce the message 'Replace drum?')
- 3. Press *00 (Star, zero, zero)
- 4. Wait for the 'Accepted' message to appear
- 5. This will clear the low toner error message and will allow for continuous printing
Please note:
- This error message may appear more than once during the life of the cartridge
- This process resets the toner levels of the cartridge. You can judge whether your cartridge needs replacing by looking for deterioration in print quality
Problem: Ghosting on print
Text is being Ghosted down the page
Resolution
Solution 1:
Make sure that the media type setting in the driver matches the type of paper you are using.
Solution 2:
- There is an option in the printer settings to reduce ghosting:
- From the menu bar of an application, click File => Print.
- Check your printer name is chosen and click Properties.
- Click Advanced tab and then Other Print Options.
- Click Improve Print Output and check the Reduce Ghosting box.
- Click OK to close the Other Print Options dialogue.
- Click OK to close the Properties dialogue.
- Click OK. The document will be printed.
Problem: Faded Output
Printouts are coming out faded.
Resolution
- If the print quality is poor, remove the toner cartridge from the printer and gently rock the cartridge from side to side.
- This movement helps distribute to the toner evenly within the cartridge.
- After rocking the cartridge 5-6 times, re-insert the cartridge into the printer and print a test page.
Problem:Streaks or bands down page
Printouts have coloured streaks or bands down page
Resolution
The Corona Wires may need cleaning, to do this follow the steps below.
- Turn off the machine & unplug the telephone line cord first disconnect all cables and unplug the power cord
- Open the top cover by lifting up on the handle - when the scanner is open you cannot open the top cover
- Take out the drum unit and toner cartridge assembly and place on a clean flat surface with a sheet of disposable paper underneath in case toner is accidentally spilt
- Clean the primary corona wire inside the drum unit by gently sliding the green tab from left to right and right to left several times
- Return the tab to the home position so that the ^ images match up if not the pages printed may have a vertical stripe
- Return the cartridge to the printer,repeat for all other remaining cartridges
- Close the top cover of the machine
- Plug the machine`s power cord back in to the electrical socket first and then reconnect all cables and telephone line cord.
- Turn on maschine
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