Problem: Faded Output
Printouts are coming out faded.
Resolution
- If the print quality is poor, remove the toner cartridge from the printer and gently rock the cartridge from side to side.
- This movement helps distribute to the toner evenly within the cartridge.
- After rocking the cartridge 5-6 times, re-insert the cartridge into the printer and print a test page.
Problem: Faint Characters on Printouts
Printouts have faint characters / letters appearing down the page
Resolution
- Print 15-20 pages and see if the problem persists.
Problem: Marks on Page
Printouts has marks on page.
Resolution
- If the printouts have marks on the page in a repeating pattern, remove the drum from the printer.
- Using a lint free cloth gently clean the drum surface taking care not to touch the surface with fingers.
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This image shows the front of the cartridge, the batch code is displayed on the small label.
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The back of the cartridge can be seen in this image.
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This image shows the left side of the cartridge, the orange tab must be removed before installation.
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The right side of the cartridge can be seen in this image, the black paper must also be removed before installation.
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Printers that use HP 35A cartridges
To see a full list of products that work in your printer, click on the model name below:
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