Problem: Faded Output
Printouts are coming out faded.
Resolution
- If the print quality is poor, remove the toner cartridge from the printer and gently rock the cartridge from side to side.
- This movement helps distribute to the toner evenly within the cartridge.
- After rocking the cartridge 5-6 times, re-insert the cartridge into the printer and print a test page.
Problem: “10.0X.30. Unauthorised Cartridge”
The administrator has configured this printer to use only genuine HP.
Problem: “10.0X.57. Protected Cartridge”
The cartridge can only be used in the printer or fleet of printers that initially protected it using HP Cartridge Protection.
Resolution
Use the printer control panel to disable the Cartridge Policy feature:
- From the Home screen on the printer control panel, touch the Menu icon.
- Open the following menus:
- Supplies
- Settings
Please Note: Once Cartridge Policy is disabled, the cartridges already installed will no longer work but you should be able to install new compatible cartridges with no issues.
If these steps do not disable the Cartridge Protection, you should contact your network administrator who should be able to disable this feature from the HP EWS (Embedded Web Server).
Problem: Error (Cartridge is not compatible)
The compatible cartridge has been installed correctly and the error message (Cartridge is not compatible) has appeared
Resolution
- Remove the affected cartridge/cartridges from the printer.
- Turn the printer off and wait for 2 minutes.
- Turn your printer back on and wait for a further 2 minutes.
- Once the printer warns that certain cartridge/cartridges are missing, re-install them one at a time.
Problem: Cartridge not recognised
The compatible cartridge has been installed correctly but the printer is not registering it as installed
Resolution
- Remove the affected cartridge/cartridges from the printer.
- Turn the printer off and wait for 2 minutes.
- Turn your printer back on and wait for a further 2 minutes.
- Once the printer warns that certain cartridge/cartridges are missing, re-install them one at a time.
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This image shows the front of the cartridge, the product code and colour is displayed on the label.
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The back of the cartridge can be seen in this image, the orange cover must be removed before installing.
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This image shows the left side of the cartridge.
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The right side of the cartridge can be seen in this image.
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Printers that use HP 201A cartridges
To see a full list of products that work in your printer, click on the model name below:
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